PAP-Parts new phone number

Pap-Parts is getting a new phone number and it is 1-877-944-3056.

WHY YOU ASK?

BOSCH DISHWASHERS

Why Bosch dishwashers?

It is really a long drawn out story but it all comes down to the big guy muscling the little guy. I really had no dealings with industrial giant Bosch until I started taking calls for our PAP-Parts company that sells Porsche, Audi, and VW parts. I quickly realized that we were getting 15 to 20 calls a day from people looking for Bosch’s service department to ask for parts for their Bosch dishwashers. When I asked our office staff about it they told me they called Bosch dozens of times over 4 years or so and nobody at Bosch wanted to fix the problem. Being ever the optimist I figured I could make a call or two and get this simple matter taken care of. How wrong I was! I called every Bosch number I could get my hands on and was directed from this person to that person. Finally I got the name and phone number of what I believed was the head of customer service, Clemens Schaller. I left several messages but alas, never a returned call.

How does a company as large as Bosch ignore people’s problems?

Frankly, I didn’t have the time to be chasing Mr. Schaller, answering all the misdialed calls and actually doing my job so I gave the only number I had to the callers looking for Bosch service. After that, it only took another 2 days to get a call back from Mr. Clemens office. WOW! My 2 years of trying to get this problem solved and finally some action. The girl was very nice, seemed genuinely concerned, and wanted to help. I explained we have been getting these wrong calls for about 4 years on our 800 line so it was costing us a fortune in toll calls and time. She said she would get it taken care of and we would be able to get some kind of compensation for our troubles. SOUNDS GREAT until the letter from Bosch’s general counsel arrives.

GUESS WHAT?

We are disrupting Bosch’s business and if we don’t quit giving out this one Bosch number they are going to sue us for damages for our intentional campaign of harassment to one of their highest-level executives. The letter instructs that “you are free to tell callers they have the wrong number and simply hang up or you can refer them to what you know is the right number” Double WOW! We get 15 to 20 calls a day for 4 years and it’s not disrupting to our business but one Bosch exec gets them for 2 days and its disrupting to theirs. What an attitude to ask us to just hang up on their customers. I guess it’s just another case of the “Big Company” not caring about the little guys and flexing their muscles. Plus it was cheaper than reprinting a label for the dishwasher too.

We have maintained our current number for the last 8 months hoping something would change now that it was brought to Bosch’s attention. However, we can no longer afford to pay for all those wrong numbers, keep prices down and quality up and risk getting sued by the Big Company. Our new number is 1-877-944-3056.

Sorry for the inconvenience. And yes, we do still sell Bosch parts! But I do not have one of their dishwashers; probably never will.

Just A Thought...